Responsible Gaming

Our Commitment to Responsible Gaming

At tkp18, we believe that online gambling should be a fun, entertaining leisure activity, not a way to solve financial problems or escape from daily life. We are committed to promoting responsible gaming practices and providing tools and resources to help our players stay in control of their gambling behavior.

Responsible gaming means understanding the risks, setting limits, recognizing warning signs of problem gambling, and knowing when to seek help. tkp18 takes this responsibility seriously and has implemented a comprehensive responsible gaming program designed to protect vulnerable players and promote safer gambling practices across our platform.

Every player on tkp18 must be at least 21 years of age. We enforce strict age verification procedures during account registration and may request additional proof of age at any time. Underage gambling is illegal, harmful, and strictly prohibited on our platform. Any account found to belong to someone under 21 will be immediately closed, and all funds will be forfeited.

We understand that for some individuals, gambling can become problematic. Problem gambling is characterized by an inability to control gambling behavior despite negative consequences to personal finances, relationships, work, or mental health. If you recognize these signs in yourself or someone you know, it is important to take action immediately.

How to Use Our Responsible Gaming Tools

All responsible gaming tools can be accessed through your account settings. To set deposit limits, time-outs, or request self-exclusion, log in to your account and navigate to the "Responsible Gaming" section in your account dashboard. Alternatively, you can contact our customer support team via live chat, email, or WhatsApp, and they will assist you in activating any of these features.

Setting Deposit Limits

Deposit limits help you control how much money you deposit into your tkp18 account within a specific timeframe. You can set daily, weekly, or monthly limits. Once a deposit limit is set, it takes effect immediately for decreases and after a 24-hour cooling-off period for increases. This delay prevents impulsive decisions to raise limits during gambling sessions.

Taking a Time-Out

If you feel you need a break from gambling but are not ready for permanent self-exclusion, the time-out feature allows you to temporarily suspend your account for 24 hours, 7 days, or 30 days. During the time-out period, you will not be able to log in, place bets, or access your account. Your account will automatically reactivate after the time-out period expires.

Self-Exclusion

Self-exclusion is a permanent account closure option for players who feel they have lost control of their gambling. The minimum self-exclusion period is 6 months, but you can choose longer periods including 1 year, 2 years, or permanent closure. During self-exclusion, your account will be blocked, you will not receive any promotional communications, and you will not be able to create a new account on tkp18. If you attempt to register a new account during self-exclusion, it will be detected and immediately closed.

Tips for Safer Gambling

Follow these guidelines to keep gambling fun and safe:

• Set a budget: Decide how much money you can afford to lose before you start gambling, and never exceed that amount.
• Set time limits: Decide how long you will gamble before you start, and stick to that time limit regardless of whether you are winning or losing.
• Never chase losses: If you lose money, accept the loss and walk away. Trying to win back losses usually leads to bigger losses.
• Do not gamble when upset: Avoid gambling when you are feeling stressed, anxious, depressed, or under the influence of alcohol or drugs.
• Take regular breaks: Step away from gambling regularly to clear your head and maintain perspective.
• Balance gambling with other activities: Make sure gambling does not replace other hobbies, social activities, or time with family and friends.
• Do not gamble on credit: Only gamble with money you have, not with borrowed funds or credit cards.
• Understand the games: Know the rules and odds of the games you play. Remember that all gambling involves risk and the house always has an edge.
• Keep track of your spending: Regularly review your account activity to stay aware of how much you are spending on gambling.

Additional Resources

tkp18 partners with and recommends the following organizations that provide support for problem gambling:

• Gamblers Anonymous: A fellowship of individuals who share their experiences and support each other in recovering from gambling problems. Meetings are available in many Indonesian cities.
• National Council on Problem Gambling: Provides information, resources, and referrals to treatment services for individuals affected by problem gambling.
• BeGambleAware: An independent charity providing information and support for anyone affected by gambling harm.
• GamCare: Offers free information, advice, and support for anyone affected by problem gambling, including a national helpline and online chat support.

If you are located in Jakarta, Surabaya, Bandung, Medan, Bali, or other major Indonesian cities, local counseling services and support groups may also be available. Seeking help is a sign of strength, not weakness, and recovery is possible with the right support.