Privacy Policy

1. Introduction

tkp18 ("we," "us," or "our") operates an online sportsbook and casino platform at tkp18.cam. We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy describes our practices concerning the collection, use, disclosure, and protection of personal data obtained through our platform and services.

By creating an account or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use our services.

This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the tkp18 platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail.

2. Information We Collect

tkp18 collects several types of information from and about users of our platform, including:

2.1 Personal Identification Information

When you register an account with tkp18, we collect personal identification information that allows us to verify your identity and comply with legal and regulatory requirements. This information includes:

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are at least 21 years of age)
• Gender
• Residential address (street address, city, province, postal code)
• Email address
• Mobile phone number
• Government-issued identification documents (Indonesian National ID card/KTP, passport, or driver's license)
• Proof of address documents (utility bills, bank statements, or government correspondence)
• Selfie photographs holding your ID for identity verification purposes

2.2 Financial Information

To process deposits and withdrawals, we collect financial information including:

• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, and other supported banks
• E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Transaction history including deposit amounts, withdrawal requests, and timestamps
• Payment method preferences

We do not store full credit card numbers or CVV codes. Payment processing is handled through secure, PCI-compliant payment gateways that encrypt and protect your financial data.

2.3 Account and Gaming Activity

We automatically collect information about your account activity and gaming behavior, including:

• Betting history (sports bets, casino wagers, game outcomes, stake amounts, winnings, and losses)
• Game preferences and playing patterns
• Bonus claims and wagering progress
• Account balance and transaction history
• Login dates and times
• Customer support interactions and communications
• Responsible gaming settings (deposit limits, self-exclusion status, time-out periods)

2.4 Technical and Device Information

When you access tkp18, we automatically collect technical information about your device and how you interact with our platform:

• IP address and geolocation data
• Device type, operating system, and browser type
• Screen resolution and device identifiers
• Pages viewed, links clicked, and navigation paths
• Referral source (how you found our website)
• Time spent on pages and session duration
• Cookies and similar tracking technologies (see Section 8 for details)

2.5 Communications

We collect and store communications between you and tkp18, including:

• Live chat transcripts
• Email correspondence
• WhatsApp messages
• Phone call recordings (when applicable and with notification)
• Feedback and survey responses

3. How We Use Your Information

tkp18 uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• Creating and maintaining your user account
• Processing your deposits and withdrawals
• Providing access to our sportsbook, casino, and gaming products
• Recording and settling bets and wagers
• Managing bonuses, promotions, and loyalty programs
• Responding to customer support inquiries and resolving disputes

3.2 Identity Verification and Compliance

• Verifying your age to ensure you are at least 21 years old
• Confirming your identity through Know Your Customer (KYC) procedures
• Preventing fraud, money laundering, and other illegal activities
• Complying with legal obligations and regulatory requirements
• Detecting and preventing multiple accounts and bonus abuse
• Enforcing our Terms & Conditions

3.3 Responsible Gaming

• Monitoring gaming behavior to identify potential problem gambling patterns
• Implementing deposit limits, loss limits, and self-exclusion requests
• Providing responsible gaming tools and resources
• Intervening when we detect signs of problematic gambling behavior

3.4 Marketing and Communications

• Sending promotional offers, bonuses, and special announcements
• Delivering personalized content and recommendations based on your preferences
• Conducting market research and surveys to improve our services
• Informing you of changes to our Terms & Conditions, Privacy Policy, or platform features

You may opt out of marketing communications at any time through your account settings or by contacting customer support. However, you will continue to receive transactional and account-related communications.

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve platform performance and user experience
• Identifying technical issues and optimizing website functionality
• Testing new features and conducting A/B testing
• Generating statistical reports and business intelligence

4. Legal Basis for Processing

tkp18 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (providing gaming services, processing transactions, and maintaining your account)
• Legal Obligation: Processing is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and tax reporting obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and business analytics, provided these interests do not override your privacy rights
• Consent: For marketing communications and certain data processing activities, we rely on your explicit consent, which you may withdraw at any time

5. How We Share Your Information

tkp18 does not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions that handle deposits and withdrawals
• Identity verification services that conduct KYC checks
• Game and software providers that power our casino and sportsbook products
• Customer support platforms and live chat services
• Cloud hosting and data storage providers
• Email and SMS communication services
• Analytics and business intelligence platforms

All service providers are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing services to tkp18.

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations or respond to legal process
• Protect the rights, property, or safety of tkp18, our users, or the public
• Investigate or prevent fraud, money laundering, or other illegal activities
• Enforce our Terms & Conditions or other policies

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and ensure that the new entity continues to protect your information in accordance with this Privacy Policy.

6. Data Security

tkp18 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL (Secure Socket Layer) technology
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls
• Firewalls and Intrusion Detection: We use advanced firewalls and monitoring systems to detect and prevent unauthorized access
• Two-Factor Authentication: Optional two-factor authentication adds an extra layer of security to your account
• Regular Security Audits: We conduct regular security assessments and vulnerability testing
• Employee Training: All staff members are trained in data protection best practices and are bound by confidentiality agreements

While we take extensive measures to protect your information, no method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity under your account.

7. Data Retention

tkp18 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Active Accounts: Information is retained for the duration of your account activity
• Closed Accounts: After account closure, personal information is retained for a minimum of 5 years to comply with legal and regulatory obligations
• Financial Records: Transaction records are retained for at least 7 years for tax and audit purposes
• Marketing Communications: Opt-out preferences are retained indefinitely to honor your choices

After the retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you.

8. Cookies and Tracking Technologies

tkp18 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use our website.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, such as maintaining your login session and processing transactions	Session or up to 30 days
Performance Cookies	Collect anonymous data about how users interact with our platform to identify areas for improvement	Up to 2 years
Functional Cookies	Remember your preferences, such as language settings and game favorites	Up to 1 year
Marketing Cookies	Track your activity to deliver personalized advertisements and measure campaign effectiveness	Up to 1 year

You can control cookies through your browser settings. However, disabling essential cookies may prevent you from accessing certain features of the platform.

9. Your Privacy Rights

As a tkp18 user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Deletion: You may request deletion of your personal information, subject to legal retention requirements
• Right to Restrict Processing: You may request that we limit how we use your information in certain circumstances
• Right to Data Portability: You may request a machine-readable copy of your information to transfer to another service
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: You may withdraw consent for marketing communications or other optional data processing activities at any time

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within 30 days.

10. Children's Privacy

tkp18 is strictly intended for users aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to tkp18 should contact us immediately.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Indonesia where our servers, service providers, or partners are located. These countries may have different data protection laws than Indonesia. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

tkp18 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you by email or through a prominent notice on our platform. The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of our services after changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform
• WhatsApp: +62 812 3456 7890

We will respond to all privacy inquiries within 7 business days.